Member Services Associate (full-time, permanent)
ABOUT THE FIELD
We are growing and transforming! We are looking for the best and brightest to join and participate in this growth. The Field is committed to social justice embedding intentional practices and processes in diversity, equity, and inclusion as evidenced by our thought leadership, programming and collaborations. This impacts all levels of our work both internally and externally. People of color, immigrants, women, LGBTQs, and members of other historically undervalued groups are especially welcome and encouraged to apply. Our historic charge has been to serve artists and their art-making, all the while challenging systemic problems in the arts sector. Our small, but mighty team fosters creative development (through residencies, space programs, peer-to-peer creative feedback salons, and more), and stewards innovative management strategies (with fiscal sponsorship, career consultations, entrepreneurial workshops, leadership training, and more). We are determined to help a plurality of artists reach their fullest potential by providing responsive, friendly, and personalized service.
Founded by artists for artists 35 years ago, The Field is a leading nonprofit arts service organization dedicated to providing strategic services to thousands of performing and media artists and companies in New York City and beyond. To put it simply, we believe that The Field is a great place to work. Our “by artists for artists” ethos has cultivated a staff of creative, hard-working and smart, culture (and food)-loving people.
The Member Services Associate position is a full-time, non-exempt, 40-hour per week position focused on artist support and front line response to all member inquiries. Additionally, given the nature of our team and work, everyone participates in a few areas including but not limited to Field public programs, fundraising events and other public events. All staffers are expected to contribute or lead on at least one area of learning or expertise to share out via video, social media, article/blog post, workshop, consultation, etc. Projects will be assigned with the following Duties and Responsibilities:
- Writing, editing, researching and revising, and updating grant listings and other materials in our Knowledge Base for the website.
- Providing technical assistance for questions from our Members through phone, emails, and chats.
- Alerting the appropriate staff member to Tech system errors and other issues.
- Following up with customers to ensure full resolution of issues.
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve services.
- Running reports to analyse common complaints and problems.
- Writing, Editing Skills, and research skills to aid in writing and updating listings
- Have comprehensive knowledge of Member benefits in order to respond to Members’ questions and concerns.
- Contribute or lead on at least one area of learning or expertise to share out via video, social media, article/blog post, workshop, consultation, etc.
- Have a friendly phone and email communication manner and be able to provide knowledgeable, respectful advice and support to artists that seek our program benefits and guidance.
- Ability to be a public facing member of the team and able to speak about The Field’s programs and services for both emerging and established artists on various topics.
- Ability to multi-task, organize, prioritize, and execute projects.
- Strong attention to detail.
- Proficient in MS Office Suite and social media platforms.
- Actively participate in outreach activities, and support social justice, diversity, equity and inclusion efforts.
REPORTING AND PAYMENT
This position will report directly to Shawn Rene Graham, Deputy Director. Expected office hours are 10am and 6pm, Mon‐Fri EST. Salary range is $40,000 to $45,000 commensurate with experience. Benefits include 10 days paid vacation, comp-time, and health insurance with percentage contribution from employee. Due to COVID-19, however, we are all working remotely of course and will be doing so until it is safe to return to the office.
Please thoroughly peruse The Field’s programs and mission at thefieldvision.org and thefield.org. If you are interested in what we do and are qualified for the position please send one composite PDF that includes, in this order, a cover letter, resume, 3 references (including why the reference was chosen), and a brief essay (1 page max) on an experience that demonstrates a commitment to building community and/or serving artists. Your cover letter should include why The Field’s goals and work align with your career and life goals. Please write, “Member Services Associate” and your name in the subject line of your email to firstname.lastname@example.org. Deadline to apply: May 15, 2021.
No calls please. Thank you!
THE FIELD IS AN EQUAL OPPORTUNITY EMPLOYER
Equity and inclusion are core values of The Field. Our work is strengthened by the broad and deep range of experiences, identities, perspectives, and skills of our present and future staff. We are dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, the presence of any mental or physical disability, sexual orientation, or any other basis prohibited by federal or state law. It is the responsibility of all employees of The Field to carry out this policy of equal employment opportunity.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title. Employees may be requested to perform job related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer.